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All Systems Operational

About This Site

Welcome to the SafeNet Authentication Service status site. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

SAS RADIUS Service Operational
RADIUS Service (standard)   Operational
RADIUS over IPsec (custom subscription)   Operational
SAS SAML Service   Operational
SAS Management API (BSIDCA)   Operational
SAS Authentication API (Token Validator)   Operational
SAS Push OTP Service   ? Operational
SAS Console Service   ? Operational
SAS Self-Enrollment   ? Operational
SAS Self-Service   ? Operational
Synchronization Service   Operational
SAS Risk Engine   Operational
VPN UK   Operational
VPN Canada   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019
Resolved - The potential disruption to the SafeNet Authentication Service Radius Service (standard subscription) has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks

SafeNet Authentication Service
Jan 16, 19:12 UTC
Update - Just to update you that the potential disruption to SafeNet Authentication Service is being worked on.

We will send a further email when the incident is resolved.

SafeNet Authentication Service
Jan 16, 19:12 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Radius Service (standard subscription) for some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.
Jan 16, 19:11 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 17:01 UTC
Scheduled - Non Disruptive Upgrade to SAS 3.7.32
Jan 15, 13:44 UTC
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019
Resolved - Incident seems to be caused by an invalid SSL cert. There was quite a struggle to identify it and resolve the problem. Push services are back up and running.
Jan 7, 17:25 UTC
Identified - Issue with SSL certs on PUSH servers is preventing PUSH OTP authentications. Manually entering OTP is the workaround until this is resolved.
Jan 7, 07:18 UTC
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.