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All Systems Operational

About This Site

Welcome to the SafeNet Authentication Service status site. Included in this site is an option to subscribe to live service updates as well as see history of our service availability.

SAS RADIUS Service Operational
RADIUS Service (standard) Operational
RADIUS over IPsec (custom subscription) Operational
SAS SAML Service Operational
SAS Management API (BSIDCA) Operational
SAS Authentication API (Token Validator) Operational
SAS Push OTP Service ? Operational
SAS Console Service ? Operational
SAS Self-Enrollment ? Operational
SAS Self-Service ? Operational
Synchronization Service Operational
VPN UK Operational
VPN Canada Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
SAS Self Enrollment - Response time
Fetching
SAS Self Service - Response time
Fetching
SAS Admin Console - Response time
Fetching
SAS SMS WebService - Response time
Fetching
SAS Token Validator - Response time
Fetching
SAS Management API (BSIDCA) - Response time
Fetching
Past Incidents
Feb 27, 2017

No incidents reported today.

Feb 26, 2017

No incidents reported.

Feb 25, 2017
Resolved - SafeNet Authentication Service Management API - Disruption Resolved

The potential disruption to the SafeNet Authentication Service Management API has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 25, 03:42 UTC
Update - SafeNet Authentication Service Management API - Disruption Update

Just to update you that the potential disruption to SafeNet Authentication Service is being worked on.

We will send a further email when the incident is resolved.

SafeNet Authentication Service
Feb 25, 03:35 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management API which may impact some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 25, 03:34 UTC
Feb 24, 2017
Resolved - A temporary solution to stop the issue with Console logouts has been implemented.
Feb 24, 17:56 UTC
Identified - After the upgrade to Safenet Authentication Service 3.6.1 there have been reports of Console Logout issues. The Operations and Development teams are working on fixing the issue.
Feb 24, 03:20 UTC
Resolved - The potential disruption to the SafeNet Authentication Service Management Console has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 24, 16:32 UTC
Update - Just to update you that the potential disruption to SafeNet Authentication Service is being worked on.

We will send a further email when the incident is resolved.

SafeNet Authentication Service
Feb 24, 16:28 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management Console for some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 24, 16:23 UTC
Resolved - The potential disruption to the SafeNet Authentication Service Management Console has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 24, 10:20 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management Console for some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 24, 10:18 UTC
Resolved - The potential disruption to the SafeNet Authentication Service Management Console has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 24, 10:13 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management Console for some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 24, 10:09 UTC
Resolved - The potential disruption to the SafeNet Authentication Service Management Console has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 24, 09:49 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management Console for some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 24, 09:47 UTC
Resolved - The potential disruption to the SafeNet Authentication Service Management Console has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 24, 09:47 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management Console for some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 24, 09:45 UTC
Resolved - The potential disruption to the SafeNet Authentication Service Management Console has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 24, 09:41 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management Console for some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 24, 09:39 UTC
Resolved - The potential disruption to the SafeNet Authentication Service Management Console has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 24, 09:28 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management Console for some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 24, 09:26 UTC
Resolved - The potential disruption to the SafeNet Authentication Service Management Console has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 24, 09:26 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management Console for some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 24, 08:56 UTC
Completed - The scheduled maintenance has been completed.
Feb 24, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 17:00 UTC
Scheduled - SafeNet Authentication Service Upgrade to 3.6.1
Feb 23, 15:43 UTC
Feb 22, 2017

No incidents reported.

Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017
Resolved - The potential disruption to the SafeNet Authentication Service Management Console has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 14, 21:27 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management API which may impact some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 14, 21:22 UTC
Resolved - The potential disruption to the SafeNet Authentication Service Management Console has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 14, 20:00 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management Console for some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 14, 19:54 UTC
Resolved - The potential disruption to the SafeNet Authentication Service Management Console has now been investigated and where necessary corrective action taken for those customers affected.

This disruption has now been resolved

Many thanks


SafeNet Authentication Service
Feb 14, 19:53 UTC
Update - SafeNet Authentication Service Management API - Disruption Update

Just to update you that the potential disruption to SafeNet Authentication Service is being worked on.

We will send a further email when the incident is resolved.

SafeNet Authentication Service
Feb 14, 19:52 UTC
Investigating - This is an automatically generated email. The SafeNet Authentication Service monitoring system has detected a possible problem with the Management API which may impact some customers.

The Gemalto team are already investigating this potential problem and we will update you as soon as we have further news.

Many thanks for your patience

SafeNet Authentication Service
Feb 14, 19:50 UTC
Feb 13, 2017

No incidents reported.